Refund Policy
Last updated: July 2026
Due to the perishable nature of our products, we do not accept returns or offer refunds for personal convenience reasons (taste, change of mind, etc.), in accordance with applicable food legislation.
Cases for Refund or Free Reshipment
We offer refunds or free reshipments in the following cases:
- Product received damaged or defective
- Product not matching your order (our error)
- Package lost or not delivered within a reasonable timeframe
Procedure
- Contact us at contact@mikanut.com within 48 hours of receipt
- Attach clear photos of the product and packaging
- Provide your order number
- We will respond within 5 business days with a solution
Refund Processing Time
Refunds are processed to the original payment method within 5 to 10 business days after your request is approved.
Note for German Customers
If you believe you are entitled to the legal 14-day right of withdrawal, please contact us at contact@mikanut.com. We will review your request in accordance with applicable law.